In this Policy, the following definitions apply:
The term “Customer” means any person or company who uses CLOUDROCK’s Sites and/or Services.
The term “Consumer” means a customer, user or visitor of a website developed and operated by a CLOUDROCK Customer.
The term “Personal Information” means any information which, either alone or in combination with other information, identifies you as an individual, such as your name, mailing address, email address and other information you submit to us at the Site.
We may also collect information about your behaviour or our other customers’ behaviour when visiting the Site. CLOUDROCK may display this information publicly, or provide it to others. However, CLOUDROCK does not disclose personally-identifying information other than as described below.
Registration and Contact Information. We collect information about you when you (a) register to use the Services and (b) otherwise provide contact information to us via email, mail, or through our Services. This information you provide may include your username, first and last name, email address, mailing address or phone number.
Authentication. By registering or authenticating, Users allow the Services to identify them and give them access to dedicated services. Depending on what is described below, third parties may provide registration and authentication services. In this case, the Services will be able to access some Data, stored by these third-party services, for registration or identification purposes. To find out more, please refer to the description of each service.
Payment Information. When you purchase the Services, we will also collect transaction information, which may include your credit card information, billing and mailing address, and other payment-related information (“ Payment Information”).
Third Party Platforms. We may collect information when you interact with our advertisements and other content on third-party sites or platforms, such as social networking sites. This may include information such as “Likes”, profile information gathered from social networking sites or the fact that you viewed or interacted with our content.
Information collected via Technology. When you visit our Sites or interact with the Services, some information is automatically collected via technology. In an effort to improve your experience of the Sites and Services, this may include information such as the date and time, information about your browser, IP address, operating system and computer or device, and the website you visited before our Sites (known as the “referring URL”), as well as other information. We also collect information on how you use CLOUDROCK’s Sites and Services, including the elements you have interacted with, metadata and other details about these elements, clicks, the Site pages viewed, and other user actions.
Customer Data. You may submit various types of information and data into the Services for hosting and processing purposes (“Customer Data”). Customer Data may include, without limitation, “Personal Information” such as names, email addresses and phone numbers of your end customers, potential customers and other users of and visitors to your websites, apps and other properties (“Consumers”), which information may be input into the Services by you or collected by the Services using CLOUDROCK scripts, pages and other code implemented on such properties.
Purpose of Personal Data Collected
Personal Data that you provide to us voluntarily on our website and its other related channels will be processed for the following purposes (“Purposes”):
- to complete transactions with you, manage and verify your membership of our customer loyalty scheme where applicable;
- to direct market to you;
- to understand and analyse our sales, and your needs and preferences;
- to develop, enhance, market and provide products and services to meet your needs;
- to enable you to participate in promotions and contests;
- to process exchanges or product returns;
- to improve our services; and,
- to respond to requests or complaints;
- to meet legal requirements, including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms;
- to provide information to representatives and advisors, including attorneys and accountants, to help us comply with legal, accounting, or security requirements;
Although the precise details of the Personal Data collected will vary according to the specific purpose (such as contests, forums, surveys etc) whether via online or otherwise, we may typically collect the following Personal Data from or in relation to you:
- Company Details
- Phone Number
- Date of Birth
- Email Address
How We Share Information
Affiliated Businesses And Third Party Websites We Do Not Control. In certain situations, businesses or third party websites we’re affiliated with may sell items or provide services to you through a website (either alone or jointly with us). You can recognize when an affiliated business is associated with such a transaction or service, and we will share your Personal Information with that affiliated business only to the extent that it is related to such transaction or service. We have no control over the policies and practices of third party websites as to privacy or anything else, so if you choose to enter into such transaction or to receive such service, please review the applicable third party websites’ policies.
Compelled Disclosure. We may share Personal Information with any competent law enforcement body, regulatory body, government agency, court or other third party where we believe disclosure is necessary (a) as a matter of applicable law or regulation, (b) to exercise, establish, or defend our legal rights, or (c) to protect your vital interests or those of any other person.
Any Other Person With Your Consent. Except as set forth above, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information.
How We Protect Information
Security. The majority of our Sites and Services require a username and password to log in. Customers must keep their username and password secure, and never disclose it to a third party. Because the information in a Customer’s CLOUDROCK account is so sensitive, account passwords are hashed, which means we cannot see a Customer’s password. We cannot resend forgotten passwords either. We will only provide Customers with instructions on how to reset them.
We implement security measures to protect Customer Data and Consumer Data provided to us from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology. However, these measures do not guarantee that your Customer Data and Consumer Data will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. Please be aware that despite our best efforts, no data security measures can guarantee 100% security all of the time. By visiting our Site and using our Services, you agree to indemnify, defend (if we so request) and hold harmless CLOUDROCK and its affiliates, suppliers, partners and agents from and against any claim, demand, losses, damages or expenses (including reasonable attorney’s fees) arising from your content, your use of the Sites or Services, your connection to the Sites, your violation of these Terms or your violation of any rights of any third party. Your indemnification obligation will survive the termination of these Terms and your use of the Sites and Services.
Right of Access to Personal Data
Withdrawing Your Consent. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below. Please note that some communications (such as service messages, account notifications, billing information) are considered transactional and necessary for account management, and Customers cannot opt out of these messages unless you cancel your account with us.
Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within twenty (20) business days of receiving it.
Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.
Opt-Outs. We may provide you with the opportunity to “opt-out” of having your personal information used for certain purposes when we ask for this information. If you decide to opt-out, we may not be able to provide certain features of the Services to you.
Communication Preferences. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included on such communications, such as clicking the “unsubscribe” link at the bottom of our marketing emails. Please note, however, that you may be unable to opt-out of certain service-related communications.
Blocking Cookies. We may provide you with the opportunity to “opt-out” of having your personal information used for certain purposes when we ask for this information. If you decide to opt-out, we may not be able to provide certain features of the Services to you.
How We Respond to Do Not Track Signals. Your Web browser may have a “do not track” setting which, when enabled, causes your browser to send a do not track HTTP header file or “signal” to each site you visit. At present, the Services do not respond to this type of signal.
We will retain Customer Data and Consumer Data as long as your, or your company/organisation’s account remains active, or as needed to provide you services. If you wish to cancel your account, contact us at EMAIL.
We will retain and use your Customer Data and Consumer Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. However, CLOUDROCK reserves the right to delete your Customer Data and Consumer Data after seven (7) days following your account’s suspension date.
Transfer of Data Outside of Malaysia
Our information technology storage facilities, servers and third party systems may be located in other jurisdictions outside of Malaysia. This may include, but not limited to, instances where your Personal Data may be stored on servers located outside Malaysia. In addition, your Personal Data may be disclosed or transferred to entities located outside Malaysia or where you access the Sites from countries outside Malaysia. Please note that these foreign entities may be established in countries that might not offer a level of data protection that is equivalent to that offered in Malaysia under the laws of Malaysia. You hereby expressly consent to us transferring your Personal Data outside of Singapore for such purposes. We shall endeavour to ensure that reasonable steps are taken to procure that all such third parties outside of Malaysia shall not use your Personal Data other than for that part of the Purposes and to adequately protect the confidentiality and privacy of your Personal Data.
This site contains links to other sites. CLOUDROCK is not responsible for the privacy practices or the content of such sites. CLOUDROCK has also established relationships with partners, but such relationships are generally technical in nature, or content collaborations. If any partner has access to any information entered by users in our database, this fact shall be disclosed to the user upon initiating the registration process. Users who feel they do not wish their information to be shared by anyone other than CLOUDROCK may then opt out of completing the registration.
No Use of Services by Children
The Services are not intended for use by anyone under the age of 18, nor does CLOUDROCK knowingly collect or solicit personal information from anyone under the age of 13. If we learn that a child under 13 submits personal information to CLOUDROCK, we will attempt to delete the information as soon as possible. If you believe that we might have any personal information from a child under 13, please contact us at: email@example.com.
Data Protection Officer